Terms & Conditions
Welcome to GoTourRide.
GoTourRide is a digital platform that connects travelers with licensed private drivers and tour operators. We are not a travel or tour agency, and we do not provide travel experiences ourselves. When you make a booking through our platform, you are purchasing a tour or related service directly from a third-party supplier (the driver or tour operator).
1. Tour Requirements
Standard Tour
Inclusive Distance: Drivers offer a fixed daily mileage limit for tours longer than two days. The total included distance is calculated based on the number of days booked. (Example: 6 days × 150 km/day = 900 km total included distance)
Occasional days exceeding 150 km are acceptable, provided they are necessary.
Premium Tour
A fixed daily rate applies with unlimited mileage included.
Pre calendar day basis - any booking starting on a given day is charged as one full calendar day.
Driver Duty Hours
A standard driver duty day covers up to 10 hours.
Early starts and late finishes are acceptable, but if extended hours are expected regularly, this must be discussed and agreed upon before booking.
2. Vehicle Terms
Vehicle Allocation
The driver will provide one of the listed vehicles shown on their profile at the time of booking.
Luggage Requirements
If you have excessive luggage or special storage needs, this must be communicated before booking to ensure the appropriate vehicle is allocated.
Exclusions
Unless otherwise stated by the driver, the following are not included:
- Guest accommodation
- Driver tips (gratuities)
- Attraction entrance fees and guide charges
- Transport to Horton Plains National Park
3. Driver Payment Terms
All payments are made directly to the driver. No advance payment is required. Travelers are advised to never pay before the hire begins.
Short-Term Hire (2–9 Days)
50% of the total fare on the first day, and the remaining 50% on the final day of the hire.
Long-Term Hire (10+ Days)
40% of the total fare on the first day, 30% at the mid-point of the hire, and the final 30% on the last day.
4. Cancellation Policy
Free Cancellation: Cancel up to 2 days before the start date.
Late Cancellation (within 2 days): 50% of the total cost is payable to the driver.
After Tour Start: 100% of completed days must be paid
50% of any remaining, uncompleted days must be paid
5. Customer Support
Admin@gotourride.com